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This Privacy Policy is effective as of March 20th, 2023.

This Privacy Policy (“Policy”) covers AutoGrid Systems, Inc.’s (“AutoGrid”, “we, “us” and “our”) collection and use of personal information through the following:

  • Services we provide to our Clients as defined below (“Client Services”).
  • The AutoGrid FlexSaver service and associated web-based and mobile applications we provide directly to consumers (“Consumer Services”) (we will refer to Client Services and Consumer Services collectively as the “Services”);
  • From our website at https://www.auto-grid.com (“Site”) and any direct email or other exchanges we may have with individuals.

The Policy also describes your choices regarding use, access and collection of your personal information. We also provide below a description of specific rights you may have under the Regional Privacy Notice section below.

When you use the Site or Services or otherwise submit personal information to us, you are consenting to the collection, transfer, manipulation, storage, disclosure and other uses of your personal information as described in this Policy. When our Clients use the Client Services, the use of any personal information we collect from these services shall be limited to the purpose of providing the Client Services for which the Client has engaged us.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us at security@auto-grid.com.

Overview of The Services
AutoGrid builds software applications that are designed to enable a smarter distributed energy world. Our suite of flexibility management applications enables utilities, electricity retailers, renewable energy project developers and energy service providers (collectively, “Clients”) to deliver clean, affordable and reliable energy by managing networked distributed energy resources (“DERs”) in real time and at scale. You will use those Client Services by signing up directly with the Clients. Please note that Clients may have their own privacy policies relating to their use of your personal information. We are not responsible for our Clients’ information practices or their use of your personal information.

In addition, AutoGrid offers certain applications directly to consumers. These Consumer Services are designed to enable consumers to participate in energy savings programs offered by their utility company or directly by AutoGrid and manage their smart energy devices to monitor and manage energy usage. In providing Consumer Services, we are collecting your personal information directly and will treat such information in accordance with this Policy.

The Personal Information We Collect
The type of personal information we collect will depend on your interaction with us:

  • Client Services: If you are using the Client Services, we act under the direction of our Client as their processor and have no direct relationship with the individuals whose personal information we process. If you are a customer of one of our Clients, and would no longer like to be contacted by the Client that uses our service, please contact that Client directly. We act as a processor to our Clients in processing your personal information and only use this information to provide the Client Services. If you have any questions about the use of your personal information, you should direct such questions to the Client; if we receive an inquiry or request regarding personal information collected on behalf of Client, we will forward that inquiry or request to the client. In providing the Client Services to Clients and DER partners (for example, manufacturers of smart thermostats and batteries), we may receive data about their individual users from different sources. For example, we may receive your email address, physical address, full name, phone number, location, accounts, service points, and device information. We receive data from our Clients’ smart meter readings, which may receive data about your electrical energy consumption usage. From a DER partner’s device(s) we may receive data about your electrical usage, heating and cooling information, usage patterns and current state of operation, i.e., on or off.
  • Consumer Services: If you access or use the Consumer Services, we collect the following information from you when you register: name, email address, phone number, zip code and utility account number. We may also ask your permission to obtain utility usage information from your utility provider and to access and obtain information regarding energy usage from your smart devices, such as electric vehicle chargers. We may collect information on your geographical location. We use this information only to provide the Consumer Services and will not share this information with third parties except as provided in this Policy.
  • Use of the Site and Other Contacts and Communications: If you contact us through the Site, we may ask you to provide additional information that helps us enhance your Site visit, assist you with technical support issues, or permit post-visit follow-up. For example, if you send us an information request email, we receive your email address, and any other information you provide, such as your name, telephone number, etc. We may also collect your contact details, record your questions or requests about our products or services, information about your background or your company, and how we followed-up. If you visit our booth at a trade show, you meet with our representatives at a networking event, or you participate in a survey or promotion. We assume that if you come to visit with us and provide us with your contact information, it is with the intent that we communicate with you about our products or services.
  • Job Applications: You can submit a job application through the Site for positions that we may be offering. We collect your name, address, email address and employment and educational information that you submit on your CV or resume. You can also submit this information through Indeed (please review their privacy policy before doing so). We use this information for evaluating applicants for potential employment and in connection with any employment we may offer.
  • Third-Party Sources: We may receive information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you such as IP address. This helps us to provide products and services that may be of interest to you, update, expand and analyze our records, and identify new prospective customers. Examples of the types of personal information that we may obtain from public sources or purchase from third parties and combine with information we already have about you include your zip code or similar information so that we can provide to our customers an indication of the geographical concentration of connected devices.
  • Information Collected Automatically: If you visit the Site or use the Services, we use cookies and other technologies to track the usage of the Site and Services, including your domain name; your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit the Site or use the Services; your device ID (including Smart Devices); and the referring URL, or the webpage that led you to the Site. We may combine this information with other information that we have collected about you, including, where applicable, your username, name, and other personal information.

How Your Personal Information Is Used
We collect and use personal and other information as follows:

  • To provide the Site and Services. For example, we use the information we receive to provide usage forecasts, monitoring and control of DERs on our Client’s network. For example, we may optimize your storage battery operation to mitigate demand charges or provide time of use arbitrage, or call a demand response event, and reduce energy consumption of your water heater and air conditioner.
  • To respond to your inquiries, provide technical support, and customer service.
  • To send you emails and other forms of communication about our products and services and our business;
  • To (a) ensure the Site and Services are working as intended, (b) operate our business, better understand how users access and use the Site and Services, both on an aggregated and individualized basis, (c) develop, maintain, protect and improve the Services, and (d) perform research and analytics, including to analyze and report on usage and performance of the Site and Services.
  • To detect, investigate, and prevent activities on the Site that may violate our security or terms of use, could be fraudulent, violate copyright or other rules that may be otherwise illegal, in an effort to comply with legal requirements, to defend or exercise legal claims, to respond to law enforcement or governmental investigations or requests, and to protect our rights and the rights and safety of our users and others.
  • For other purposes consistent with any consent that you have provided.

How Your Personal Information is Disclosed
We may disclose the information we receive as follows:

  • Clients.When we are acting as a processor or service provider on behalf of our Clients, we will share your personal information with our Clients in that capacity.
  • Consent.Where you have provided consent, we share your information, including Personal Information, as described at the time of consent.
  • Affiliates.We may disclose the information we collect from you to our affiliates or subsidiaries solely for the purpose of providing Services to you; however, if we do so, their use and disclosure of your personally identifiable information will be maintained by such affiliates and subsidiaries in accordance with this Policy.
  • Service Providers.We may disclose the information we collect from you to third party vendors, service providers, contractors or agents who perform functions on our behalf.
  • Business Transfers.We may transfer your personal information in connection with a corporate merger, acquisition, sale of assets, bankruptcy or other change in corporate status in which information is transferred to one or more third parties as one of our business assets.
  • In Response to Legal Process.We may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a subpoena.
  • To Protect Us and Others.We may disclose the information we collect from you where we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our terms of use or this Policy or as evidence in litigation in which we are involved.

What we don’t do with your information:

  • We do not attempt to determine any additional personal information not provided directly to us.
  • We do not sell your personal information to third parties.
  • We do not provide your personal information to third parties who might create ads or advertising segments related to sensitive interests, such as, medical conditions, certain financial situations, sexual preferences and products, and use of firearms, drugs or alcohol.

Requests Regarding Your Personal Information Collected on Behalf of our Clients
AutoGrid Systems has no direct relationship with the end users whose personal information it processes on behalf of its Clients. An individual who seeks access, or who seeks to correct, amend or delete inaccurate data should direct their request to the Client directly. If requested to remove data by our Clients, we will respond within a reasonable timeframe.
We will retain personal information we process on behalf of our Clients for as long as needed to provide Client Services to them. AutoGrid Systems will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Requests Regarding Your Personal Information Collected By Us as Controller
We may also collect and process certain personal information in our role as a controller under applicable privacy laws. For example, we act as a controller with respect to information of representatives of our Clients and uses of our Customer Services. If you are an individual from whom we have collected your personal information in such a capacity, you may request access to or to correct, amend or delete your personal information by emailing us at security@auto-grid.com . We will respond to those requests to the extent required by applicable law.

Regional Privacy Notices

A.California Privacy Notice

This California Privacy Notice supplements the Policy and contains the disclosures required under the California Consumer Privacy Act (“CCPA”) and applies to the personal information of California residents. For individuals who are California residents, the CCPA requires certain disclosures about the categories of personal information we collect and how we use it, the categories of sources from whom we collect personal information, and the categories of third parties with whom we share it.

Requests by California Residents

If you are a California resident who has provided personal information to us, or a California resident who reasonably believes that we have collected or store their personal information, you have the right to request us to:

  • Disclose the categories of personal information we collected about you in the preceding 12 months, categories of sources from which the personal information was collected; the business or commercial purpose for which we collected or sold the personal information; the categories of third parties with which the business we have shared your personal information, categories of personal information that we sold in the preceding 12 months, and for each category identified, categories of third parties to which we sold that particular category of personal information, and the categories of personal information that we disclosed for a business purpose in the preceding 12 months, and for each category identified, the categories of third parties to whom we disclosed that particular category of personal information (“Request to Know”);
  • Disclose the specific pieces of personal information that we have collected on you (“Request to Know”);
  • Correct inaccurate personal information we maintain about you (“Request to Correct”);
  • Delete personal information we have collected on you (“Request to Delete”);
  • Not provide discriminatory treatment for the exercise of privacy rights conferred by the CCPA, including an employee’s, applicant’s, or independent contractor’s right to not be retaliated against for the exercise of their CCPA rights.

We do not offer a right to opt-out of the sale or sharing (for cross-context behavioral advertising) of your personal information, because within the meaning of the CCPA, we have not sold or shared personal information to any third party within the last twelve months.

We do not offer a right to limit the use or disclosure of sensitive personal information because, within the meaning of the CCPA, we do not use sensitive personal information for inferring characteristics.

You can only make two Requests to Know in a 12-month period.

Methods For Submitting A Request Under California Privacy Laws

You may submit Requests to Know and Requests to Delete by emailing us at security@auto-grid.com

Please note that following your verified request, we will send you your personal information from the following email address: security@auto-grid.com. (Any response to your request, including any personal information may be sent as an encrypted file.)

Please note that once you have submitted a request, we will send you a receipt, acknowledging your request, within 10 business days. If, for some reason, you do not receive such a receipt within 10 business days of your submitted request, please send us an email tosecurity@auto-grid.com, as an error may have occurred.

We will process and respond to your request within 45 calendar days after it is received (in some cases, as is allowed under the CCPA, this process may be extended by an additional 45 calendar days).

Verification of Requests

We will need to verify your identity to respond to Requests to Delete and Requests to Know. If you have an account with us that is password-protected, we may verify your identity through our existing authentication practices for your account. If you do not have an account with us, and your request concerns “categories” of personal information collected, we can request from you two data points of personal information to verify your identity. If you do not have an account with us, and your request concerns specific pieces of personal information, we can request from you at least three data points of personal information as well as a signed declaration with penalty of perjury to verify your identity.

If a request concerns household information, and the household does not have a password-protected account with us, we will not comply with a Request to Know specific pieces of personal information about the household or a request to delete household personal information unless all of the following conditions are satisfied: (1) All consumers of the household jointly request access to specific pieces of information for the household or the deletion of household personal information; (2) we have individually verified all the members of the household under the CCPA; and (3) we have verified that each member making the request is currently a member of the household.

Authorized Agent

As a California resident, you have the right to designate an agent to exercise these rights on your behalf. We may require proof that you have designated the authorized agent to act on your behalf and to verify your identity directly with us. Please contact us at security@auto-grid.com for more information if you wish to submit a request through an authorized agent.

Notice at Collection and Notice of Personal Information We Have Collected

Pursuant to the CCPA California Privacy Laws, this serves as notice of the categories of personal information that we may collect and have collected through the Site and Services, the business or commercial purposes for which such personal information was collected, the categories of sources of such personal information, and the categories of third parties to whom such personal information was disclosed in the past twelve (12) months.

CategoryCollectedBusiness or Commercial PurposeCategories of SourcesCategories of Third Parties to Whom Disclosed
A. Identifiers.YESWe use this information to provide the Site and Services, respond to
your request and inquiries, process job applications, and for other
purposes as described in this Policy.
Clients, consumers directly (for Consumer Services).Clients for Client Services.
B. Personal information categories listed in the California Customer
Records statute (Cal. Civ. Code § 1798.80(e)).
YESWe use this information to provide the Site and Services, respond to
your request and inquiries, and for other purposes as described in this
Policy.
Clients for Client Services, consumers directlyClients for Client Services
C. Protected classification characteristics under California or federal
law.
YESN/A (subject to statutory exceptions described within this document)N/A (subject to statutory exceptions described within this document)N/A (subject to statutory exceptions described within this document)
D. Commercial information.YESTo provide the Services, to improve the Services and for other purposes
specified in the Policy
Clients for Client Services, consumers directly 
E. Biometric information.NO   
F. Internet or other similar network activity.YESTo provide the Site and Services, to improve the Site and Services, to
prevent fraud and breaches of security and for other purposes specified
in the Policy.
Consumers directly, data analytics providers 
G. Geolocation data.YESTo provide the Services, to coordinate energy usage and savings with
utility programs in the region where the consumer resides, and for
research and analytical purposes to improve the Services.
Clients (for Client Services), consumers directly 
H. Sensory data. Audio, electronic, visual, thermal, olfactory, or
similar information.
YESTo provide the Services, to coordinate energy usage and savings with
utility programs in the region where the consumer resides, and for
research and analytical purposes to improve the Services.
Clients (for Client Services), consumers directly 
I. Professional or employment-related information.YESTo process job applications and for other purposes described in this Policy.Consumers directly; job and recruiting sites such as Indeed 
J. Non-public education information (per the Family Educational Rights
and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
YESTo process job applications and for other purposes described in this
Policy.
Consumers directly; job and recruiting sites such as Indeed 
K. Inferences drawn from other personal information.YESTo provide the Services, for research and analytical purposes to improve the Services, and for other purposes as described in this Policy.Clients, consumers directlyClients (for Client Services), data analytics providers

Notice of Sale or Sharing of Personal Information for a Business Purpose

In the preceding 12 months, we have not sold or shared personal information identified in the above categories to any third parties for purposes of cross-context behavioral advertising.

Retention

We will retain personal information of California residents we process on behalf of our Clients for as long as needed to provide Client Services to them. For Consumer Services, we will retain personal information of California residents for as long as they maintain an account with us, and thereafter as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

California Shine the Light Notice

Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year.

California Do Not Track Disclosure

California law requires that operators of websites and online services disclose how they respond to a Do Not Track signal. Some browsers have incorporated “Do Not Track” features. Most of these features, when turned on, send a signal or preference to the website or online service that a user visits, indicating that the user does not wish to be tracked. Because there is not yet a common understanding of how to interpret Do Not Track signals, we do not currently respond to Do Not Track signals.

B. United States Regional Privacy Notices

This United States Regional Privacy Notice supplements the Policy and contains the disclosures required under the Colorado Privacy Act, the Connecticut Act Concerning Personal Data Privacy and Online Monitoring, the Utah Consumer Privacy Act, and the Virginia Consumer Data Protection Act (collectively, the “U.S. Privacy Laws”). While we may not be subject to these U.S. Privacy Laws, we will endeavor to comply with them. The U.S. Privacy Laws require certain disclosures about the categories of personal information we collect and how we use it, the categories of sources from whom we collect personal information, and the third parties with whom we share it.

Depending on where you live and subject to certain exceptions, you may have some or all of the following rights to request to:

  • Disclose if we have collected personal information on you;
  • Disclose the categories of personal information that we have collected on you (if any); the categories of sources from which the personal information is collected; the business or commercial purpose for collecting or selling personal information; and the categories of third parties with whom the business shares personal information;
  • Disclose the specific pieces of personal information that we have collected on you (if any);
  • Correct inaccurate personal information we have collected on you;
  • Delete personal information you have provided to us;
  • Not receive discriminatory treatment by the business for the exercise of privacy rights, including an employee’s, applicant’s or independent contractor’s right not to be retaliated against for the exercise of their rights.

We do not offer a right to opt-out of the processing of personal information because, within the meaning of U.S. Privacy Laws, we have not used the personal information for purposes of targeted advertising, sales of personal information, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer.

To submit a request to exercise your rights, and as applicable, to appeal a consumer rights action, please send us an email to security@auto-grid.com . You may also contact the Attorney General if you have concerns about the result of an appeal.

Notice of Personal Information We Collect

We collect the following categories of personal information: identifiers, protected classification characteristics, commercial information, internet or other similar network activity, geolocation data, professional or employment-related information, non-public education information, and inferences drawn from any of the information identified.

The purposes for processing personally identifiable information are described in the “How Your personal information Is Used” section of our Policy.

Notice of Disclosures of Personal Information for a Business Purpose

We may disclose the following categories of personal information to third parties: identifiers and inferences drawn from any of the information identified. We may disclose each category with Clients and data analytics providers.

Nevada Opt-out Rights

We do not sell your personal information as that term is defined under Nevada Law. However, if you are a Nevada resident and wish to exercise an opt-out right under Nevada law, you may email us at security@auto-grid.com .

C. European Union and United Kingdom Notices

Legal Bases for Collection of Personal Information

To the extent required by applicable law, we rely on the following legal bases to process your personal information:

  • Much of our processing, such as providing and maintaining the Services, is necessary for entering into, or the performance of, the contract we have with you, including enabling customers to register for and log into the Services and connecting and monitoring devices as part of the Services.
  • Other types of processing are necessary for our “legitimate interests” (and those of others), including:
    • Running our business, providing the Site and Services and serving our customers;
    • Improving and developing new features for the Site and Services;
    • Contacting customers with important notices or updates;
    • Contacting customers about the Services;
    • Personalizing content and making recommendations for other content;
    • Exercising and/or enforcing the rights granted to us under the terms and conditions of the Services
  • For other types of processing we may rely on your consent (where given). You may withdraw consent by emailing us at security@auto-grid.com , provided that such withdrawal shall not affect the processing of your personal information before receipt of your withdrawal.

European Union/United Kingdom Data Subject Rights
If you are a resident of the European Union or the United Kingdom, you have the right to ask us to fulfill one or more of the following requests.

  • Right to access and rectification: You can request details of the personal information we hold, along with a copy of your personal information, and the correction of any errors in your personal information.
  • Right to erasure (“right to be forgotten”): The right, in certain circumstances, to ask for your personal information to be deleted. In specific cases, we may not be able to delete some types of personal information, in particular, where we have a legal obligation to keep that personal information (e.g., for regulatory reporting purposes) or, for example, where you want us to continue to provide you with an Offering and the processing of the personal information is necessary for the provision of that Offering.
  • Marketing communications and sharing with third parties. We provide you with an opportunity to express your preferences with respect to receiving certain marketing communications from us, and our sharing of personal information with trusted partners for their direct marketing purposes. Please see the “Ad Choices” section below for more information.
  • Right to portability: The right in some cases to receive your personal information in a digital format or to have it transmitted directly to another controller (where technically feasible).
  • Right to object: The right to object (on grounds relating to your particular situation) to the processing of your personal information on the basis of our legitimate interests, including for direct marketing purposes.
  • Right to withdraw consent: You can withdraw your consent at any time in respect of any processing of personal information which is based upon a consent.

To make a request, please email us at security@auto-grid.com. We may request additional information to verify your identity before responding to such a request.

D. Other International Privacy Notices

For other international privacy notices, please email us at security@auto-grid.com. We may request additional information to verify your identity before responding to such a request.

Retention of Personal Information

In broad terms, we will only retain your personal information for as long as is necessary for the purposes for which it was collected. This means that the retention periods will vary according to the type of personal information and the reason that we have collected the personal information in the first place. For example, some personal information related to the provision of the Services may be kept for a number of years in order to comply with various finance and tax related legal obligations.

Cookies

We and our service providers use cookies and other tracking mechanisms to track information about your use of the Site and Services. We may combine this information with other personal information we collect from you (and our third-party service providers may do so on our behalf). Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate the Site and Services, while others are used to enable a faster log-in process or to allow us to track your activities at the Site and Services. Depending on your jurisdiction of residence you may opt-out of certain cookies.

We use the following types of cookies:

  • Strictly necessary/essential cookies – These cookies are essential in order to enable you to move around Site and Services use their features, such as accessing secure areas of the Site. Without these cookies Services you have asked for cannot be provided. These cookies do not collect information that identifies a visitor.
  • Performance cookies – These cookies collect information about how visitors use the Site and Services, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
  • Functionality cookies – These cookies allow the Site and Services to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect will be anonymized and they cannot track your browsing activity on other websites.

Disabling Cookies.Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to the Site who disable cookies will not be able to browse certain areas of the Site or use the Services.

Third Party Analytics.We use automated devices and applications, such as Google Analytics, to evaluate usage of the Site and Services. We also may use other analytic means to evaluate the Services. We use these tools to help us improve the Services, performance and user experiences. These entities may use cookies and other tracking technologies to perform their services.

Minors and Children’s Privacy

Protecting the privacy of young children is especially important. The Services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under the age of 18 without obtaining parental consent. If you are under 18 years of age, then please do not use or access our website at any time or in any manner. If we learn that personal information has been collected on site from persons under 18 years of age and without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under 18 years of age has submitted personal information to AutoGrid, then you may alert us at security@auto-grid.com and request that we delete that child’s personal information from our systems.

Cross-Border Transfers of Personal Information

We operate in the United States. If you provide personal information through the Site or Client Services, you consent to the transfer of your personal information to the United States, which may have less protections for your personal information than your jurisdiction of residence.

We also provide Client Services in the European Union. All data that is collected by the Client Services in the European Union is stored in the European Union and never transferred to other regions.

Security of Personal Information

No company, including ours, can fully eliminate security risks associated with consumer information. We strive to protect your information. We follow generally accepted standards to protect the information we receive. However, no method of transmission, or method of electronic storage, is 100% secure. Technical mistakes are possible, and if such a mistake takes place, we will take commercially reasonable steps to correct it. We cannot guarantee absolute or warrant the security of any information you transmit to use or receive from us.

Links to Other Websites

Our Site and Client Services may include links to third party websites and services (“Third-Party Services”) whose privacy practices may differ from ours. If you submit personal information to Third-Party Services, your information is governed by their privacy statements. We are not responsible for the use of your information by such Third-Party Services.

Updates and Changes to the Policy

We reserve the right to modify or update our Policy from time to time. If we modify our policy, we will indicate when such terms are effective and will also update the “last updated” date. We will post the changes on the Site. By using the Site or Services after such changes have been posted, you will be deemed to have accepted such changes.

Complaints/Contact Us

If you have any questions or complaints about this Policy or our information practices, please contact us at security@auto-grid.com and we will try to address your complaint or concerns.

If you are a resident of the European Union or the United Kingdom, you have the right to file a complaint with your data protection authority. In the United Kingdom, complaints can be filed with the Information Commissioner’s Office; please visit https://ico.org.uk/make-a-complaint/ for more information.

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